Frequently asked questions
DIY Kits & Parts are generally shipped within 1-3 business days after an order has been created.
Current production time can be found at the top of our website.
There are no refunds on DIY Kits & Parts.
All sales are final. Please treat your cable with care. Do not bend, pull, or twist your cable unnecessarily. While these cables serve a practical function, they are works of art and can be damaged. If there is an issue with your order please contact us and we will work with you to make it right.
Group buys are a method of sale. Payments are collected ahead of time in order to submit a bulk order of materials for production. Due to this method there is an extended timeline from the order date to when the product is shipped.
Terms for the group buys are listed in each product page before purchasing. Updates to the group buys are posted in our Discord announcements section.
Group buys are non-refundable once the purchase is made. There are zero modifications allowed. You cannot transfer your group buy spot.
Please do not add any other items to your cart outside of the group buy items. If you DO add additional in stock items they will be shipped with the group buy expected ship date. No earlier.