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PREMADE & IN STOCK SHIPS WITHIN 1-3 BUSINESS DAYS | PRODUCTION TIME FOR CUSTOM ORDERS: 3~4 WEEKS

FAQs

Below you will find answers to the most commonly asked questions

Shipping & Returns

DIY Kits & Parts are generally shipped within 1-3 business days after an order has been created.

Current production time can be found at the top of our website.

Premade & In Stock cables ship within 2-3 business days after an order has been created.

In the scenario a refund or cancelation is requested and approved there is a 15% restocking fee.

All cables include a lifetime warranty and come with an authenticity card. If you have a problem with your cable and need to send it back to us for repair or inspection, shipping costs are on the buyer both ways.

There are no refunds on DIY Kits & Parts. 

All sales are final. Please treat your cable with care. Do not bend, pull, or twist your cable unnecessarily. While these cables serve a practical function, they are works of art and can be damaged. If there is an issue with your order please contact us and we will work with you to make it right.

We recommend keeping the total length of your cable under 16 feet which means both device and host end of the cable. Anything longer is not within specifications of USB compliance. This can lead to underperformance or malfunctioning.

If you are using a USB cable to connect a keyboard that draws a larger amount of power, such as one with a lot of LEDS or RGB functionality, the maximum length should be significantly shorter than 16 feet. In most scenarios 10 feet or less is preferred.

There are some high-powered keyboards that require even shorter cables such as the HHKBs (8 feet), most Ducky's around (7 feet), and the Drop CTRL/ALT/SHIFT, Club's K-Type (7 feet).

Group buys are a method of sale. Payments are collected ahead of time in order to submit a bulk order of materials for production. Due to this method there is an extended timeline from the order date to when the product is shipped.

Terms for the group buys are listed in each product page before purchasing. Updates to the group buys are posted in our Discord announcements section.
Group buys are non-refundable once the purchase is made. There are zero modifications allowed. You cannot transfer your group buy spot.

Please do not add any other items to your cart outside of the group buy items. If you DO add additional in stock items they will be shipped with the group buy expected ship date. No earlier.